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i just wanted to tell everyone that i *love* west jet. when my sister ashley was flying out here, she got locked in the washroom and had a panic attack just before landing in winnipeg. one of the supervisors, lori, took her to the hospital, spent the day with her, made sure she she was fine, and kept me and my mom updated all day long. i went to the vancouver airport to fly to be with her, but somehow, lori calmed her down, took her on a tour of the plane to make sure she was comfortable, and finally, ashley felt comfortable flying on her own. when she arrived in vancouver, lori had arranged for some dinner to be waiting for her, and a taxi to take her to my place. (how incredible is that?!) and lori even followed up the next day to make sure ashley was ok. i really couldn’t tell you a single customer service experience i’ve had that could even compare to the wonderful west jet experience. i could cry right now, thinking of how well lori took care of my sister — it means everything to me. in the future, i’ll always go with west jet… they really go above and beyond.

here’s ashley’s thank you note that we sent with some chocolates to lori:

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2 Comments

  1. I found your site on technorati and read a few of your other posts. Keep up the good work. I just added your RSS feed to my Google News Reader. Looking forward to reading more from you.

    Jason Rakowski

  2. wow that is awesome! I love to hear good customer service stories (i too have had nothing but good experience with westjet as well)


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